Question 1

How do I sign up for PrintOMS?

Accepted Answer

Click the 'Register' button on our homepage, fill in your print shop details, and start your free trial immediately. No credit card required for the trial period.

Question 2

Is there a free trial?

Accepted Answer

Yes! We offer a 30-day free trial on all plans. You'll have full access to all features during your trial period with no credit card required.

Question 3

How long does it take to set up?

Accepted Answer

You can set up your print shop in PrintOMS in just 10-15 minutes. Simply register, add your shop details, and you're ready to start managing orders.

Question 4

Do I need to install any software?

Accepted Answer

No! PrintOMS is a cloud-based system that works directly in your web browser. You can access it from any device with an internet connection.

Question 5

What payment methods do you accept?

Accepted Answer

We accept GCASH, Maya, all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise customers.

Question 6

Can I change my plan later?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle, and we'll prorate any differences.

Question 7

Do you offer discounts for annual billing?

Accepted Answer

Yes! Save up to 20% when you pay annually. This discount applies to all plans and can result in significant savings for your business.

Question 8

What happens if I exceed my plan limits?

Accepted Answer

We'll notify you as you approach your limits and offer options to upgrade. We never cut off access during busy periods - we'll work with you to find the right solution.

Question 9

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your access will continue until the end of your billing period, and you won't be charged again.

Question 10

Can I manage multiple print shops with one account?

Accepted Answer

Yes! Professional and Enterprise plans support multiple print shops. The number of shops depends on your plan level.

Question 11

Can I customize job order templates?

Accepted Answer

Yes! You can customize job order templates with your shop's logo, address, and contact information.

Question 12

How do I add team members?

Accepted Answer

Go to Print Shops > Team. You can assign different roles with specific print shop branch.

Question 13

Can customers place orders directly?

Accepted Answer

Currently, PrintOMS is designed for internal order management. Customer portal features are planned for future releases.

Question 14

Is my data secure?

Accepted Answer

Yes! We use industry-standard encryption (SSL/TLS) for all data transmission and storage. Our servers are hosted on secure cloud infrastructure with regular backups.

Question 15

Who can access my data?

Accepted Answer

Only authorized users in your organization can access your data. Our team never accesses customer data unless explicitly requested for support purposes.

Question 16

How often is data backed up?

Accepted Answer

We perform automatic backups daily, with real-time replication across multiple data centers to ensure your data is always safe and accessible.

Question 17

What happens to my data if I cancel?

Accepted Answer

Your data remains accessible for 30 days after cancellation. You can export everything during this period. After 30 days, data is permanently deleted.

Question 18

What kind of support do you offer?

Accepted Answer

All plans include email support. Professional plans add live chat support, and Enterprise plans include priority phone support.

Question 19

What are your support hours?

Accepted Answer

Email support is available 24/7. Live chat and phone support are available Monday-Saturday, 8AM-6PM Philippine Time. Enterprise customers have 24/7 emergency support.

Question 20

Do you provide training?

Accepted Answer

Yes! We offer video tutorials, documentation, and webinars.

Question 21

How quickly do you respond to support tickets?

Accepted Answer

Email support typically responds within 2-4 hours during business hours. Priority support (Professional and Enterprise) receives responses within 1 hour.

Question 22

Is there a user community or forum?

Accepted Answer

Yes! Follow our Facebook page to connect with other print shop owners, share tips, and get answers from our community managers.

Question 23

What browsers are supported?

Accepted Answer

PrintOMS works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for best performance.

Question 24

Is there a mobile app?

Accepted Answer

Yes! PrintOMS is mobile-responsive and works great on tablets and smartphones. Native iOS and Android apps are planned for 2026.

Question 25

What internet speed do I need?

Accepted Answer

A standard broadband connection (5+ Mbps) is sufficient. For optimal performance, we recommend 10+ Mbps.

Question 26

Can I use PrintOMS offline?

Accepted Answer

At the moment, PrintOMS does not support offline use. We're planning to add this feature in the future. So that your changes will sync automatically when you reconnect to the internet.

Frequently Asked Questions

Getting Started

Pricing & Plans

Features & Functionality

Security & Data

Support & Training

Technical Requirements

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